Terms of Service

Effective October 9, 2026

These terms govern your use of AnswerOwl, an AI phone assistant available through our web portal and iOS app (the "Service"). By creating an account or using the Service you agree to these terms.

The Service

You forward calls from your own phone number to AnswerOwl. An AI assistant answers, talks with the caller, takes a message, and the Service shows you who called, why, and how important it seems, with a recording and transcript where enabled.

AnswerOwl is not an emergency service and must not be relied on for calls to or from emergency services. The assistant is automated and can make mistakes: it may mishear a caller, misjudge importance, or give an incomplete summary. Check the recording or transcript for anything important.

Your account

• You must be at least 18 and able to enter into a contract.
• Keep your sign-in details secure. You are responsible for activity on your account.
• You may only add phone numbers that belong to you or that you are authorized to use. We verify numbers by SMS code.

Your responsibilities

• Call recording: laws on recording calls differ by place. The assistant announces that a call may be recorded when recording is on; you are responsible for making sure recording is lawful for your calls.
• Cloned voices: you may create a cloned voice only from your own voice, or from another person's voice with their written permission. Agents using a cloned voice tell callers they are an AI.
• Instructions: you are responsible for the instructions you give your assistant.
• Acceptable use: do not use the Service to break the law, deceive or harass people, send spam or unlawful robocalls, impersonate others, or interfere with the Service or other customers.

Text messages

When you add a phone number and tap "Send code", you agree to receive one text message with a one-time verification code at that number. We send these only when you request them. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle phone numbers.

Plans and usage

Each plan includes a monthly amount of talk time, shared by all of your agents, and a limit on active agents. When the month's talk time is used up, your agents stop answering until the next month or until you change plans. Plan prices and what each plan includes are shown in the Account section. If we introduce payments or change prices, we will tell you before you are charged.

Your content

You keep ownership of your recordings, transcripts, instructions and other content. You give us permission to store and process it only as needed to provide the Service to you, as described in the Privacy Policy.

Our Service

The Service, including its software and branding, belongs to AnswerOwl. We grant you a limited right to use it for your own personal or business calls while you follow these terms.

Suspension and ending

You can stop using the Service at any time by deactivating your agents and turning off call forwarding; write to support@answerowl.io to close your account. We may suspend or close accounts that break these terms or put the Service or others at risk.

Disclaimers

The Service is provided "as is" and "as available". We do not promise that every call will be answered, that the assistant's understanding will be correct, or that the Service will be uninterrupted. To the extent the law allows, we disclaim all implied warranties.

Limitation of liability

To the extent the law allows, AnswerOwl is not liable for indirect, incidental or consequential damages, or for missed calls, lost messages or lost business. Our total liability for any claim is limited to the amount you paid us for the Service in the three months before the claim.

Changes

We may update these terms. We will post the new version here and update the effective date; if a change is significant we will notify you. Continuing to use the Service means you accept the updated terms.

Contact

Questions about these terms: support@answerowl.io.